Frequently asked questions
Getting Started
Upload a video of your swing (up to 30 seconds, MP4 or MOV). Our AI analyzes your form, tempo, alignment, and more, then delivers a detailed report with actionable tips and drills personalized to your game.
Film from behind (down-the-line) or face-on. Use good lighting, make sure your full swing is visible, and keep the camera steady. Focus on one swing per video, 30 seconds max.
Typically 1–3 minutes depending on video length. You'll see a progress screen while your analysis is being generated.
Subscription & Billing
$7.99 for a 7-day trial with full access. After the trial, it's $39.99/month billed automatically.
Yes. Cancel anytime from your account or by emailing us. You'll keep access through the end of your current billing period.
We offer a 7-day money-back guarantee, no questions asked. Contact us within 7 days of your first payment for a full refund.
Go to Menu → Manage Account, or email us at support@golfapp.com. Cancellation takes effect at the end of your billing cycle.
Account & Data
Yes. Contact us and we'll delete your account and all associated data including swing videos and reports.
Yes. Your videos and data are encrypted in transit and at rest. We never sell your personal data. See our Privacy Policy for full details.
We're working on export functionality. In the meantime, you can screenshot your reports for reference.
Troubleshooting
Check that your file is MP4 or MOV format, under 100MB, and 30 seconds or less. Make sure you have a stable internet connection and try again.
AI analysis works best with clear, well-lit videos showing a full swing. Try re-recording with a better angle or lighting. Face-on and down-the-line views produce the best results.
We're here to help. Reach out and we'll get back to you within 24 hours.